How it works:
Choose Your Profile
Take our quiz to receive coffees you’ll love. Don’t worry, you can change, pause, or cancel at any time.
Taste New Coffees
Every four weeks, we’ll send you new coffees from the best roasters. Freshly roasted, curated to your taste.
You'll get brew guides and recipes with every coffee, along with the story behind the bean.
We're Canada Famous (sorry for bragging)
The Roasters Pack & You
Convenience is key - variety is the spice of life - supporting Canadian businesses is vital to our communities. I’ve been subscribed to you for years now and it’s one subscription I never regret.
For folks who’re into the specialty scene, it makes having a constant flow of new, interesting, coffees really easy. Keep on brewing up great stuff! 🥰
I was originally given a subscription as a gift and loved it and since have gifted it to others. From my original subscription, I found a coffee that I became obsessed with and have since ordered straight from them.
You live up to everything I would want in a coffee subscription service.
I was surprised that the coffee was fresh even though it's being shipped from across Canada. The monthly subscription is kind of a godsend. If it weren't for coffee delivery I would literally sell my house and move elsewhere. I'm not even exaggerating.
I love your commitment to showcasing Canadian roasters. It’s great to discover new roasters. And I love the inserts you provide and that they’re more than just “coffee info”.
It’s lovely to have an affordable Canadian option for subscription coffee that is delicious!
It's like getting a delicious surprise in the mail every month - what's not to like?
I just really love that it’s Canadian! So many subscriptions for coffee are American and that’s silly when there are so many great coffee roasters here!
The coffees you choose are amazing. I love that they are all Canadian. The info sheets are fun and informative so much to learn and taste.
Where is your coffee from? Is your coffee ethically sourced?
Being an ethical company is such a huge priority for us, and we want to make sure coffee is a sustainable industry for years to come. Right now, a lot of the “status quo” purchasing methods don’t take into account the cost of production for the farmer, and it makes coffee a non-viable opportunity for producers.
Through the roasters we work with as well as our own coffee company (This Coffee Co.) we make sure that coffee is being ethically sourced and the farmer is getting his or her share of the business.
Some examples of this can be found here (we featured 3 different producers from Mataquescuintla in our November 2021 issue, and have bought from them for the past 3 years), or (which shows the breakdown of some of our coffees vs. Fair Trade). You can read about why transparency is important to us here.
As with anything, we’re always looking to improve and are open to feedback on this issue, so feel free to drop us a line.
How fast is shipping? Is it free?
We offer free shipping on all subscriptions and gift subscription purchases to Canada & USA!
We ship from Toronto, Ontario and it can take 1-6 days for shipments to arrive, depending on how far away you are (darn, physics). Rural areas can take longer, but most places receive their pack within 7 business days. Curious about your specific location? Feel free to reach out!
When will you ship my order?
We’re all about customization at The Roasters Pack, and we want to give you the ability to customize when you get your subscription. With a weekly shipment schedule, you are able to precisely time your shipment. If someone’s birthday is coming up and you want to send them The Roasters Pack as a gift, you can send it to them during their birthday week! (We all know someone who celebrates a whole birthday week.)
If you want a subscription, but only find yourself drinking a cup of coffee every other day, you can request your subscription to be sent every 5-6 weeks instead of every month.
How to request this:
Log in to your Roasters Pack account and press “Set next date or edit frequency.” From here, select what date you would like to be your charge/ shipping date. If you have any issues don’t hesitate to email us.
Any Other Subscription
You can email us at email@example.com or by filling out a form here and we’ll be more than happy to help! We’re currently working on expanding our self-serve options so be sure to check back soon!
What if I want to cancel?
GearWe completely get it; we change our minds too! Once an order is placed, you will have a brief window before we ship out the order to cancel if you have changed your mind. However, once the order is shipped, we cannot make any cancellations.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Coffee SubscriptionYou can cancel your subscription at any time. You can do so through your account or shoot us a message here, and we will take care of it for you!
Coffee cannot be returned or refunded due to its perishable nature.