HOW IT WORKS
CHOOSE YOUR PROFILE
Take our quiz to receive coffees you’ll love. Don’t worry, you can change, pause, or cancel at any time.
TASTE NEW COFFEES
Every four weeks, we’ll send you new coffees from the best roasters. Freshly roasted, curated to your taste.
LEARN MORE
You'll get brew guides and recipes with every coffee, along with the story behind the bean.
OVER 50+ SPECIALTY ROASTERS FEATURED
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WE'RE CANADA FAMOUS (SORRY FOR BRAGGING)
WHAT MAKES THE ROASTERS PACK SPECIAL
Discover Canadian roasters.
Each month you'll get to try three new Canadian small-batch roasters. Supporting and discovering new roasters is what we help you do.
Drink the best and save money.
Get the best specialty coffee in Canada all for under $1/cup. Drink the best coffee in a wallet-friendly way. There are extra perks for subscribers too!
Become a brewing expert.
With each coffee, you'll also get a brew guide to help you get it tasting as great as the best specialty coffee shops in the country. Dialed in to perfection.
Ready to find your favourite?
Take our quiz and you’ll receive three new coffees from three new Canadian roasters, freshly roasted just for you!
Change your profile, upgrade or downgrade your sizing, skip a shipment or cancel at any time.
THE ROASTERS PACK & YOU
US VS. THEM
Fresh. Personalized. Canadian. Affordable. Check.
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TIM HORTONS |
STARBUCKS |
GROCERY STORE |
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UNDER $1/CUP? |
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Over $1.50 |
Over $2.50 |
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CANADIAN? |
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Largest owner is a Brazilian Fund |
USA majority owned |
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SUPPORTS LOCAL? |
Over 50+ Canadian roasters |
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DELIVERED TO YOUR HOME? |
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ROASTED FRESH FOR YOU? |
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PERSONALIZED TO YOUR PREFERENCE? |
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ENVIRONMENTALLY FRIENDLY? |
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From our subscribers
I first received this coffee as a gift years ago, and it was so good that we decided to gift it to three separate people this year—they all love it just as much! In a world of overconsumption, this is the perfect consumable gift for any coffee lover.
Convenience is key - variety is the spice of life - supporting Canadian businesses is vital to our communities. I’ve been subscribed to you for years now and it’s one subscription I never regret.
For folks who’re into the specialty scene, it makes having a constant flow of new, interesting, coffees really easy. Keep on brewing up great stuff! 🥰
I was originally given a subscription as a gift and loved it and since have gifted it to others. From my original subscription, I found a coffee that I became obsessed with and have since ordered straight from them.
You live up to everything I would want in a coffee subscription service.
I was surprised that the coffee was fresh even though it's being shipped from across Canada. The monthly subscription is kind of a godsend. If it weren't for coffee delivery I would literally sell my house and move elsewhere. I'm not even exaggerating.
I love your commitment to showcasing Canadian roasters. It’s great to discover new roasters. And I love the inserts you provide and that they’re more than just “coffee info”.
It’s lovely to have an affordable Canadian option for subscription coffee that is delicious!
It's like getting a delicious surprise in the mail every month - what's not to like?
I just really love that it’s Canadian! So many subscriptions for coffee are American and that’s silly when there are so many great coffee roasters here!
The coffees you choose are amazing. I love that they are all Canadian. The info sheets are fun and informative so much to learn and taste.
Add customer reviews and testimonials to showcase your store’s happy customers.
OUR COFFEE ORIGIN STORY
After trying a coffee from a specialty roaster, I was blown away by the depth of flavour. I wanted to try and learn more. But, surprisingly, it’s really tough to explore new coffee and new roasters.
That led us to tackle this problem, and have built a product that is everything we’d want in a coffee subscription.
New coffees tailored to my preferences. Educational content about the coffees. Easy to manage. Supporting local. Environmentally friendly. Affordable.
HAVE QUESTIONS?
Where is your coffee from? Is your coffee ethically sourced?
Being an ethical company is such a huge priority for us, and we want to make sure coffee is a sustainable industry for years to come. Right now, a lot of the “status quo” purchasing methods don’t take into account the cost of production for the farmer, and it makes coffee a non-viable opportunity for producers.
Through the roasters we work with as well as our own coffee company (This Coffee Co.) we make sure that coffee is being ethically sourced and the farmer is getting his or her share of the business.
Some examples of this can be found here (we featured 3 different producers from Mataquescuintla in our November 2021 issue, and have bought from them for the past 3 years), or (which shows the breakdown of some of our coffees vs. Fair Trade). You can read about why transparency is important to us here.
As with anything, we’re always looking to improve and are open to feedback on this issue, so feel free to drop us a line.
How fast is shipping? Is it free?
We offer free shipping on all subscriptions and gift subscription purchases to Canada & USA!
If you’re looking to buy any gear, or one-off coffee orders, we offer free shipping on orders over $45.00 on all Canadian & USA orders.
We ship from Toronto, Ontario and it can take 1-6 days for shipments to arrive, depending on how far away you are (darn, physics). Rural areas can take longer, but most places receive their pack within 7 business days. Curious about your specific location? Feel free to reach out!
When will you ship my order?
We’re all about customization at The Roasters Pack, and we want to give you the ability to customize when you get your subscription. With a weekly shipment schedule, you are able to precisely time your shipment. If someone’s birthday is coming up and you want to send them The Roasters Pack as a gift, you can send it to them during their birthday week! (We all know someone who celebrates a whole birthday week.)
If you want a subscription, but only find yourself drinking a cup of coffee every other day, you can request your subscription to be sent every 5-6 weeks instead of every month.
How to request this:
1-Issue Subscriptions
Log in to your Roasters Pack account and press “Set next date or edit frequency.” From here, select what date you would like to be your charge/ shipping date. If you have any issues don’t hesitate to email us.
Any Other Subscription
You can email us at info@theroasterspack.com or by filling out a form here and we’ll be more than happy to help! We’re currently working on expanding our self-serve options so be sure to check back soon!
What if I want to cancel?
Gear
We completely get it; we change our minds too! Once an order is placed, you will have a brief window before we ship out the order to cancel if you have changed your mind. However, once the order is shipped, we cannot make any cancellations.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Coffee Subscription
You can cancel your subscription at any time. You can do so through your account or shoot us a message here, and we will take care of it for you!
Coffee cannot be returned or refunded due to its perishable nature.
I'm buying this as a gift - can they change their profile?
The best way to do this is to contact us - we’ll take care of it!
I have a different question:
Take a read through our FAQ here.
COFFEE STORIES, BREW GUIDES, & MORE
Catching Up With Counterpart Coffee
Over ten years have flown by since the start of Counterpart Coffee. So, we caught up with Tim to reflect on the journey, the growth, and what’s next for Counterpart.
