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Have questions about your order, or a general enquiry?
With The Roasters Pack subscription, you’ll receive 3 different coffees (3 x 4oz, 3 x 8oz or 3 x 12oz, 3 x 16oz, 3 x 20oz or 3 x 24oz, depending on the size you choose), along with details on each of the featured coffees, tasting notes, coffee descriptions, sourcing information, discounts on coffee and more! Depending on what we want to spotlight for that specific month, you could also expect to see brew guides, crossword puzzles, or another interesting facet of specialty coffee we decided to highlight.
Our subscription does renew at the end of the term. However! We make it easy to cancel if you wish – we’ll send you an email after you sign up with a link to manage your account. Also, we send out a reminder email 2 days before a recurring charge takes place so that you won't forget about your subscription!
Not sure what you bought? Check your order confirmation email – does it say “Gift” in the product name? If so, you don’t have to worry about it renewing.
You will receive 3 delicious coffees from 3 different roasters selected by our Director of Coffee, Dustin Ryan Yu (get to know Dustin here).The coffees are a surprise so your palate will be taken on a coffee adventure with each issue. For examples of the coffee that has been featured previously, click here or check out our coffee store!
We put a lot of work into tasting 50+ coffees every month so that you’ll get the best beans and are often tasting blind to make sure nothing can influence our decision except for how good the coffee is!
We currently offer two filter subscriptions (classic and adventurous) and one espresso subscription. The filter subscriptions include coffees that are crafted specifically to make delicious brewed coffee, whereas the espresso subscription features coffee that was created specifically for espresso, with ratios and recipes included to help you dial in.
Freshness. Oh so important! When we ship it out, it will be 1 to 7 days off of the roast date. Our goal is to send you the freshest coffee possible!
If you choose our smallest sizing (3 x 4oz) you'll receive three different roasts in four-ounce bags, equalling a total of 12 ounces (or 340 grams). This is usually the sizing of one regular bag of coffee you would get from a coffee roaster. It’ll make over 35 "cups of coffee" (148ml) at a 17:1 (or one really really big cup of coffee with a total brewed volume of 5,780 ml)!
For the espresso pack, we take into consideration the need to dial in, which can sometimes use up quite a bit of coffee. We feature a 2 x 8oz, 3 x 8oz, 3 x 12oz, 3 x 16oz, 2 x 20oz, or 3 x 24oz subscription, all coming from different roasters.
We evaluate a lot of coffees every month for a variety of factors – the body, acidity, finish, complexity, aftertaste and tasting notes. We want you to be able to discover the best coffees available and we sift through the masses to discover the ones that are incredibly exceptional. Got any tips for us or want to have our coffee evaluated for a feature? Send us a note!
Virtually all of the materials we use for The Roasters Pack are recyclable, including the bags, info sheets and packaging. The only things that aren’t are the tape we use for our boxes and the valves on our coffee bags (which you can cut out before recycling!)
Being an ethical company is such a huge priority for us, and we want to make sure coffee is a sustainable industry for years to come. Right now, a lot of the “status quo” purchasing methods don’t take into account the cost of production for the farmer, and it makes coffee a non-viable opportunity for producers.
Through the roasters we work with as well as our own coffee company (This Coffee Co.) we make sure that coffee is being ethically sourced and the farmer is getting his or her share of the business.
Some examples of this can be found here (we featured 3 different producers from Mataquescuintla in our November 2021 issue, and have bought from them for the past 3 years), or (which shows the breakdown of some of our coffees vs. Fair Trade). You can read about why transparency is important to us here.
As with anything, we’re always looking to improve and are open to feedback on this issue, so feel free to drop us a line.
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Within Canada, we ship with Canada Post Expedited Service. Our facility is located in Toronto, Ontario, and we’ve noticed it takes about 1-2 days for subscribers to receive their pack if they live in large Ontario & Quebec cities, 3 days for major cities in the prairies, 4-5 days for Alberta, B.C or Maritimes. Rural areas can take longer than written here, but most places receive their pack within 7 business days. Curious about your location? Feel free to reach out!
Within the USA, we ship with Canada Post Tracked Packet USA which takes 3-8 business days. Although we’ve never had issues in the past, we’ve been warned there could be delays with customs.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Yes! There are two options for how to do this:
Option 1: Log in to your Roasters Pack account and press the button that says “skip.” This will give you the option to skip for either 2 or 4 weeks.
Option 2: As always, we are happy to take care of things on our end. If you would prefer us to make the skip for you, just reach out to us here or click the link in the email you receive a few days before your subscription renews and we’ll be glad to help.
If you skipped a shipment and are now ready to receive coffee again, you can log in to your Roasters Pack account and press “Get a new batch in the roaster ASAP for me.” This will let us know to add your order to our next shipment.
You will receive an order confirmation email when we charge you for your coffee, which will contain the shipping date along with the week cycle you’re on (ex. Week 1, Week 2, Week 3, Week 4). Once you know which week cycle you’re on, you can go to our Weekly Shipment Schedule to see when your order will ship out.
Same as above, just reach out to us and we’ll be more than happy to help!
Have questions about your order, or a general enquiry?